Club Manager

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

  • Recruit, hire, train, schedule and supervise staff.
  • Member service oversight making sure all staff is providing a great customer experience at all times.
  • Very involved in all front desk related tasks
  • Great/meet potential members and provide gym tour
  • Facilitate member service issues and questions.
  • Ensure prompt opening/closing of gym.
  • Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
  • Process weekly employee payroll
  • Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
  • Authorizes expenditures and makes bank deposits daily
  • Prepare all new hire forms and send to appropriate regional manager
  • Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
  • Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

  • High school diploma
  • Prior supervisory experience
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift up to 50 lbs less than 30% of the time