The receptionist supports the practice manager and physicians in fulfilling the mission of St. Francis. The receptionist assists the practice manager and physicians in maintaining a patient / customer focus, supports the delivery of highest quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets.
Schedules appointments and status appointment via NextGen.
Scans patient medical records and send messages to the appropriate staff membervia Allscripts.
Enters daily office charges via NextGen.
Verifies insurances via Navinet, DMAP and Passport.
Schedules imaging studies via Cerner EMR.
Collects / postco-payments, paid on balances and surgical payments via NextGen.
Correct claim edits via NextGen.
Verifies, copies front and back of insurance card.
Performs reconciliation duties.
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures.
Achieves proficiency in automated systems: Navinet, Telecheck and telephone inquiry systems.
Complies with yearly education requirements including HIPPA, OSHA and Safety.
Assumes short term responsibilities outside normal duties.
Promptly and politely answers phones.
Triage calls to the appropriate person via Allscripts.
Retrieves voice mail messages from call service center.
Takes accurate and detail messages.
Produces end of day front end reports.
High School Diploma required
ICD-9 and CPT coding experience
Knowledge of medical terminology
Must possess good communication and customer service skills.
Will be scheduling appointments, taking accurate and concise messages as well as checking patients in and out.
We offer a competitive salary and comprehensive benefits including:
Medical, Dental, & Vision Coverage (Effective First day of Hire)
Retirement Savings Program
Paid Time Off
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.